For your convenience we provide a Client Portal which allows you to:

• Sign in for TeleHealth video sessions
• Send secure, private messages to your Therapist
• Receive, sign and/or upload documents
• Retrieve invoices, statements, and Superbills
• Update your account, e.g. your demographic info, credit cards, etc.
• Make manual payments for your services

To access our Client Portal, you can either:

• Click HERE
• Cut, paste, and bookmark this link into your browser: https://jen-belz-lpc.clientsecure.me

If this is an emergency, please see our emergency contact instructions HERE.

You may contact us via:

• Email at our Contact Us form
• Voicemail at 830-461-1777
• Text at 830-461-1777
• Secure Message at our Client Portal (existing clients)

Although we may not be available immediately, we do check for messages regularly throughout each business day and make every attempt to return your message personally within 24 hours.  Contacts made after-hours, on weekends, or holidays are typically returned on the next business day.

If either you or someone else is in danger of being harmed, don't wait, please call 911 immediately.

We do not provide emergency services, so if you have already contacted us and you do not feel you can wait for us to get back to you, please contact the appropriate service below:

The offices of Jen Belz Counseling are located in Boerne, Texas:

Yes, we offer completely confidential, HIPAA-compliant counseling and therapy via TeleHealth video sessions.

This saves our clients the time and expense of traveling to the office, and allows them to continue treatment even when out of the area, for example when traveling for work or pleasure.

Yes, to make sure that we're a good fit for your particular needs, we offer a FREE, initial telephone consultation.  Call or email us today!

Contact Us

At Jen Belz Counseling, we diagnose and address a full range of mental health issues including:

• Depression
• Bipolar disorder
• Anxiety and related disorders
• Obsessive Compulsive Disorder
• Trauma/PTSD
• Behavior/conduct disorder
• Personality disorders

However, we also help our clients work through everyday "life issues" such as:

• Women’s topics
• Military issues
• Parenting
• Teen and Young Adult
• Marriage and Relationships
• Grief and Loss
• Spiritual/biblical challenges and growth
• Anger Management

If you believe that you or a loved one are struggling with any of these issues, please consider contacting us today.

In most cases you and your therapist will agree to meet once a week for a 45-minute session. However, the total number of sessions depends on the goals you set for therapy and your personal pace. Once you begin experiencing the movement and momentum you desire, we will shift to meeting every other week and eventually scheduling as needed.

Yes, therapy is absolutely private.  With few exceptions, all communications with your therapist remain completely confidential as required by federal law, namely by the Health Insurance Portability and Accountability Act (HIPAA).

There are specific situations where your therapist is required to release information.  For the protection of your privacy, in such situations your therapist will limit the disclosure to only what is absolutely necessary.  Examples of these situations include:

• The client authorizes the release in writing
• The therapist is ordered by a court to release information
• The client presents a physical danger to self or others
• Child, elder, or vulnerable adult abuse or neglect is suspected

You can view our Privacy Policy below:

Privacy Policy

In addition to our Privacy Policy, Jen Belz Counseling has a Client Services Agreement (CSA) which details the various policies of our practice:

CSA

No.  To protect the privacy and integrity of a productive therapeutic relationship, we DO NOT engage in or provide evaluations or testimony in any legal matter to include but not limited to divorce, custody disputes, work-related injury, lawsuits, etc.

We do NOT provide custody evaluations or recommendations.  We do NOT provide medication or prescription recommendations.  We do NOT provide legal advice.  None of these activities are within scope of this practice.

Our current fee schedule for counseling services is below.  Please note that our fees are reviewed and modified annually.  Clients are notified of any change in fee 30 days prior to it taking effect.

Extended Session Time and Other Services are billed in 15-minute blocks.  Thus, if a service extends into a new block of 15 minutes, an additional fee is charged.

Other Services include responses to extensive client communications, professional services rendered with regard to your therapy, case planning, crisis management, and/or the imparting of information pertaining to your case.  They include telephone conferences with other professionals or individuals (which you have authorized) such as physicians, lawyers, school counselors, and the like.

Yes, we do not bill for the following four types of services:

• Your free, 20-minute Initial Consultation
• Calls or messages requiring 10 minutes or less
• Calls or messages regarding appointment scheduling or similar business
• Time spent making simple reports to insurance companies

Payment for services is an important part of any professional relationship.  Full payment is expected at the beginning of each appointment unless otherwise arranged.

All clients are requested to keep a valid credit card on file in your secure Client Portal account.  Once you receive a service, your card will automatically be charged that same day.

Alternative forms of payment may be discussed on an individual basis.

Yes, we accept Health Savings Account (HSA) credit cards provided they are from Master Card, Discover, AMEX, or Visa.

Yes, unless you cancel your appointment at least 24 hours in advance.  Late cancelations and missed appointments will be billed at the regular rate.

Yes, your health insurance company may indeed cover your therapy, but you must contact them to confirm your exact benefits.

We are an out-of-network provider for all insurance plans.  However, we do provide you with a receipt for each session and also a monthly statement or 'Super Bill' that you may submit to your insurance company to assist with reimbursement.